We're excited to say we've released over
80 improvements
to the new portal over the last couple weeks! Huge thank you to everyone who sent in kind words and shared what you want to see improved.Some of you missed parts of the old portal you couldn't live without (yes, the payout tab 💸), and some of you unexpectedly ran into issues.
Because of this,
we’re extending access to the old portal from April 6th to April 15th.
Our goal is to make Hotplate one of the easiest, smoothest, and most supportive parts of running your business.
We’re improving the portal every week. We’re actively looking for feedback, so if you have any and haven’t reached out yet, please send it to support@hotplate.com.
With a world of warmth 🔥🍽️,
The Hotplate team
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Below is a list of some of the highest impact areas we improved directly from your feedback:
The Big Ones
- Payout tab with transaction history:The full transactions page is back 💸 You’ll still be able to payout and see your transactions under settings, but we brought back this tab as an easy view
- Unlimited inventory:You can set items to unlimited inventory again. Most chefs set limits on core items to drive sellouts and keep things manageable, but you now have the flexibility when when you need it
- Full live drop editing:We heard from you that editing live events felt like a pain. You can now more easily rearrange items, add sections, edit cover photos, create pickup windows, and change orders open/close times while a drop is live. More improvements coming here too!
- Prep tab overhauled:By default, the prep tab will now hide past & completed days, and for those of you having issues marking items as ‘prepped’, we fixed this
- Drop cutoff enforcement:Conflicting order cutoff times between old and new portal were causing unexpected orders to come through. These are all fixed
- Mobile and tablet fixes:Some of you who use the Arc browser, or specific iOS / Safari versions on mobile and tablets, had issues with seeing different parts of Hotplate. You should now see all Hotplate tabs to navigate to more easily
- Team login and account switching:Invited team members can now see all the parts of the portal they’re supposed to, and multi-account teams can switch accounts directly in the portal
- Improved scrolling:More clearly displayed scrollbars across the portal so you can easily scroll through content. We also fixed an issue where arrow keys weren’t always scrolling properly for some of you ⬆️⬇️
Orders & Prep
- Order loading:Orders now load in as they’re placed, no re-load required
- Flexible rescheduling:You can now reschedule orders to any custom time, even outside the original drop window
- Cash orders displayed more easily:We now more clearly display the amount you need to collect on pickup, and you can see this all at a glance without clicking in to the ticket
- Order notes on printed tickets:Order notes now show up on printed tickets
- Discount codes on receipts:Receipts now show which discount code was applied, not just that the total changed
- Gift card orders clearer:Drop-related gift card purchases no longer show up as their own ticket to be fulfilled
- Prep items stay in order:Prep items are back in alphabetical order
- Items on tickets in order:Items on tickets are back in alphabetical order
- Prep groups variations together:The same item with and without variations now groups together in prep instead of showing as separate line items
Drops & Menu Management
- Live drop analytics improvements:Check out your “menu” tab during a drop. You can now watch all your items go to carts and check out during a live drop in real-time, and it is an extremely fun experience to watch your items sell live 🔥
- Orders close reminder on live drops:You can now add additional orders-close reminder texts to a live drop
- Orders open/close time warnings:We added clearer warning messages in case the timing for your order-reminder texts, or your general drop schedule, conflict (e.g., your orders close time is before your orders open time)
- Clearer pricing on variation items:Items with variations now display the full price more clearly on receipts
- Drop sharing upgraded:The share button on a drop (top right corner of a scheduled drop) now opens a dialog where you can copy your drop link or generate a QR code for more easy sharing.
- Drop duplication cleaned up:Duplicating a drop now preserves delivery settings, removes empty sections, and gives untitled sections a proper name
- Live drops can be public or private:You can now more easily toggle a live drop between private and public if you need to!
- Create a discount for a draft drop:You can now create a discount code for a drop that’s still a draft before publishing
Search & Filters
- Clearer filters on mobile:Active filters now more clearly display when filters are applied to make sure you’re seeing all the orders you expect to
- Clear "reset" for filters on mobile:It's now much more obvious how to reset your filters when they're active
- Mobile search stays visible:On mobile, the search bar no longer collapses and hides that you have an active search if you navigate away
Onboarding & Help
- Built-in "Get help" assistant:There's a new "Get help" button that opens an AI assistant to give you quick answers to your questions! You can also click the “show me around” buttons to walk you through features with interactive product tours. (Note this only on desktop right now)
This isn't the full list of everything we've changed, but it is most of the major themes. We are constantly pushing improvements for y'all. If you haven't reached out with feedback yet and don't see yours on the list above, please send some in to support@hotplate.com.
We're excited to get everyone fully switched over to the new portal, and release some net-new features! 👀