This week marks one of the
biggest updates
we’ve shipped since starting Hotplate.Over the past few months, our team has been rebuilding the Hotplate portal to make it faster, sleeker, and a better experience for everyone running their business on Hotplate.
We first built Hotplate to solve the issues a few chefs and bakers were having running their drops, and then things took off beyond our wildest imagination. Today, Hotplate supports
5,000+ independent food creators
, selling all kinds of food in all 50 states and territories of the US.As the community has grown, so have the needs of the people using it every day. It became clear that in order to keep building the tools chefs have been asking for — and move much faster going forward — we first needed to
rebuild the portal itself.
This update lays the groundwork for the next phase of Hotplate.
Starting today
(March 9th)
, everyone logging into Hotplate will see the new portal experience.This is just an update to your portal, nothing will change for your customers!
Many of you have the portal bookmarked, so just a heads up, the new portal now lives at:
For anyone who had a Hotplate account prior to today and needs more time to transition, the previous version of the portal will remain available until
April 6th.
If you’d prefer to temporarily switch back, you can access the old portal at:
We love feedback
If you do switch back, we’d really appreciate you emailing us at support@hotplate.com or texting our new chef hotline at 1-888-CHEF-HOT (1-888-243-3468) letting us know why. That feedback is incredibly valuable to us as we improve the new portal and make this transition as seamless as possible for everyone running their business on Hotplate.
What’s new
While the primary purpose of the new portal is to enable what comes next, there are a few improvements you’ll notice when you log in:
- The new portal loads faster and is more responsive
- Drop stats are now easily viewable across events to help track sell-outs
- A new fulfillment report helps track pickup progress as orders are packed
You’ll also notice a number of smaller improvements across the portal — from easier quick actions on orders to the ability to attach manual orders directly to a drop.
When you log in, we’ll walk you through some of the newer additions.
An updated Hotplate brand
Alongside the portal rebuild, we’ve also updated the Hotplate brand!
This update is designed to better reflect the platform we’re building and the thousands of chefs using Hotplate to run their businesses.
What this unlocks
More than anything, this rebuild gives us the ability to move much faster going forward.
Over the past year we’ve heard hundreds of feature requests from chefs running their businesses on Hotplate. Many of those were difficult for us to ship quickly on the old system.
Now we can.
Over the next few months, you’ll start seeing many of the features chefs have been asking for begin to roll out.
We’re cooking up a lot, and it’s shaping up to be a really exciting year for Hotplate.
Stay tuned.
— The Hotplate team (Rishi, Ben, Tenaya, Sarah, Oryan, Efrain, Adam, Nico, Alex, and Michelle) ❤️