A way to respond to reviews
complete
Sarah Yang
updated the status to
complete
Review replies are live! Thanks to everyone for your feedback ❤️
If you have a review & reply that you're particularly proud of, screenshot and email it to us at support@hotplate.com. You might see it featured it on our Instagram 👀
Sarah Yang
Hey everyone - we're looking for beta testers for this feature! If you're interested, please like this comment! ❤️
If you commented on our community post here, then we've already got you on our list!
Thank you all for suggesting this improvement to reviews! 💪
K
Kristen Bris Cookies
Sarah Yangon Hi! I’m interested!
Sarah Yang
Kristen Bris Cookies: Yay! Please add yourself to our beta here! ⬇️
K
Kristen Bris Cookies
Sarah Yang for whatever reason it’s not letting me log in. It states I don’t have access
S
Shell and Sage Atelier
Sarah Yang I'm interested! The link above isn't working for me
E
Emergency Carbs
Sarah Yang - I'm interested but I need to be added to the Circle community in order to use that link!
Sarah Yang
Emergency Carbs: Shell and Sage Atelier Kristen Bris Cookies I've got you on our list! We're making a few more improvements to the feature today. I'll send you a message once it's turned on for you in the coming days.
Thanks so much!
Sarah Yang
Emergency Carbs Shell and Sage Atelier Kristen Bris Cookies Just turned it on for you - head to your Reviews tab and give your page a refresh!
K
Kristen Bris Cookies
Sarah Yang It’s working! I love that I can now have another way to interact with customers!
Autopilot
Merged in a post:
Feedback on review
B
Basil and Bread
Is there a way to post my response to a customer review publicly? I got a review and I want to comment on it so other people see it.
A
Allison's Bakery
I was just thinking this would be soooo nice to be able to do. And to get notified when a review is left so I’m not always checking the day after hahaha
Autopilot
Merged in a post:
Notification when you get a review and ability to reply.
T
The Sourdough Sweet Spot
It will be helpful to get a notification when yiu get a review and to have the ability to reply or thank our customers.
T
The Kneaded Loaf
You can already reply directly to the customer. Click the customer name and the message button. I too would love to be alerted when a review comes in though
C
Crumb Sourdough Microbakery
Yes I would be more inclined to publish any unfavorable reviews if I could add a public reply.
C
Coastal Rise Sourdough
Crumb Sourdough Microbakery yes this! It’s hard to want to publish an unfavorable review after I’ve resolved it with the customer offline and there is no way to relay that information publicly.
M
My Bodacious Bakery
I agree!
D
Delightful Sourdough
I personally give those a discount code for their next purchase. I message them directly.
K
Kenmont Bread & Blooms
yes this please!!
Load More
→