Payout
E
Edelweiss Sourdough
In the past I never had to wait to receive the full payout amount. Now it won’t allow a full payout due to “waiting on customers credit card to clear”. Once it clears, it will also take an additional 3-4 days before funds hit my account from Hotplate. Instant transfer isn’t available when I try to use it. This seems like an excessive amount of time to have to wait on funds. I’m not appreciating this “new feature”.
P
Puspito's Home Bakery
Totally agree. This is a setback, not an improvement.
I'd been trying to encourage my customers to utilize my Hotplate storefront rather than DM orders. Love the idea of prepaid orders rather than worrying if a customer doesn't show up. It gives me a peace of mind. But the payout switch is really a letdown. The wait is too long unless you pay extra fee.
C
Coastal Rise Sourdough
I totally agree! The new system is NOT an improvement! I do a drop every week on Wednesday, which is when I get most of my orders. I used to submit a payout Thursday before noon and it was in my bank account by Friday morning. It's been like that every week since I joined HotPlate over a year and a half ago. Now I am not able to take a standard payout until Sunday or Monday, with the payout getting into my account on Monday or Tuesday. That is way too long. Not only all of that, but the payments no longer show up as ACH payments, so do not count as a direct deposit, so my bank has now started charging me a monthly service fee because I do not have "direct deposit" anymore. I'm so annoyed with this change that I have been looking into other platforms to use.
I contacted Hotplate customer service about this change and was basically told sorry about your feelings, but this is the way it is, and "...some chefs get their money in 2 business days." Which doesn't help me at all because I used to get my payouts in 2 business days and now it is taking 4-5 days. It would have been nice if they gave us the option to continue what was working so well for so long.
Super frustrated with this whole thing!!!!
M
Mega Cookie Club
Yes I agree takes 3-4 days and that’s too long. Before it was same day instantly NO EXTRA FEES. Dislike the new payout system
B
Busy Bee's Bakery
I'm also very much not appreciating this new feature. It really defeats the purpose of weekly drops for me. I use the funds I get from my pre-orders to shop for specialty ingredients or restock packaging (then give the profit to myself obviously). This, along with no way to ship has caused me to begin looking elsewhere for a website. Very disappointing because I love Hotplate.
C
Coastal Rise Sourdough
Busy Bee's Bakery Same here for everything you said. So disappointed in Hotplate forcing this change on us with no input.
B
Butter Half Bakery
SAMEEEEE! It really is such a hassle, I thought we would be able to instantly payout it but its taking even longer. Almost seems like itll take 4-5 days to receive.
C
Coastal Rise Sourdough
Butter Half Bakery that's how long it has taken for me to get my payouts now- 4-5 days, whereas it used to be 1-2 days. Unless I opt for an "instant payout" which costs me even more in fees. Ridiculous!